Cognitive Edge is focused on rejuvenating management practices to better equip organisations when addressing intractable problems or seizing new opportunities in uncertain and complex situations. Where traditional approaches have failed to deliver success, Cognitive Edge techniques enable the emergence of fresh and insightful solutions seen from multiple perspectives.

Cognitive Edge solutions, comprised of open source methods, original research and the Cognitive Edge SenseMaker® Software Suite, are delivered through the Cognitive Edge Network. The Cognitive Edge Network is a widely dispersed, cohesive Network of experienced professionals in private and public sector organisations from diverse disciplines with deep-rooted experience in both business and science. It includes academics and practitioners, in house and commercial consultants. Membership of the Network is attained through participation in an Accreditation programme.

The Cognitive Edge SenseMaker® Software Suite provides a set of tools designed to enable informed decision making in organisations using both structured and unstructured data in a common environment. The Suite is fully integrated with a coherent body of formal methods is the outcome of several years of research into human based organizational complexity, sensemaking, decision making, knowledge sharing and narrative.

COGNITIVE EDGE - CASE STUDIES

Project Name: Improving Web Service
Client: National eXtension Initiative, USA
Completion Date: 2009-05-31
Consultant Name: Michael Cheveldave, Angelina Seah, Cognitive Edge
Consultant Email: michael.cheveldave@cognitive-edge.com

Project Details:

The National eXtension Initiative is a partnership of the 75 U.S. Land-Grant universities to create an interactive educational environment to deliver high quality, researched-based learning. eXtension connects knowledge consumers with knowledge providers – experts from the universities who know their subject matter inside-out.

A major aspect of the initiative includes a system where-by citizens can ask questions and receive answers from university-based faculty. The Ask An Expert system was rolled-out as a part of the initiatives public Web site in February of 2008. In its first year of operation the system has answered questions from 8530 people. Many of these questions have been converted into FAQs that have subsequently received over 300,000 unique page views.

The eXtension initiative has started a project using the SenseMaker™ software suite to better understand how people have been served by using the system. The project will collect narratives from people who have used the Ask an Expert service to better understand their perspectives, and to determine how the service can be improved, and scaled to serve larger numbers of people going forward.

For more information please contact Kevin Gamble.

Project Files: N.A.